Privacy Policy

UK Airport Express ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website or services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

UK Airport Express is a licensed minibus and coach hire operator registered in England and Wales, with depots at:

• The Warren, 3 Cherrycot Hill, Orpington, Kent, BR6 7DJ
• Castlemead, Lower Castle St, Bristol BS1 3AG
• 24 Fairley St, Glasgow G51 2SN

Contact: Charlie@ukairportexpress.com | +44 7471 023414

2. What Data We Collect

When you submit a booking enquiry or contact us, we may collect:

• Full name
• Email address
• Phone number
• Pickup and destination address
• Travel date, time, and passenger numbers
• Luggage information
• Any additional information you choose to provide in the comments field

We may also collect basic technical data when you visit our website, including your IP address, browser type, and pages visited, via standard server logs and analytics tools.

3. How We Use Your Data

We use your personal data to:

• Process and respond to your booking enquiry
• Provide the minibus or coach hire service you have requested
• Send booking confirmations and journey details
• Contact you about your booking if needed
• Comply with our legal obligations
• Improve our website and services

We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance — processing is necessary to fulfil your booking or respond to your enquiry
• Legitimate interests — to improve our services and ensure the security of our website
• Legal obligation — where we are required by law to retain certain records

5. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Booking records are typically retained for up to 7 years in accordance with UK tax and accounting requirements. You may request deletion of your data at any time subject to our legal retention obligations.

6. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

• Our employed drivers, solely to facilitate your booked journey
• Our email service provider, used to deliver booking confirmations
• HMRC or other authorities where required by law

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

7. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data where there is no legal reason to retain it
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, contact us at Charlie@ukairportexpress.com. We will respond within 30 days.

8. Cookies

Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies without your consent. For full details, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website or services after any update constitutes your acceptance of the revised policy.